Shipping & Returns

The following terms and conditions constitute our Shipping Policy. Please note that SentWithCareUSA, LLC utilizes the USPS as our default shipping carrier for all domestic and international packages. 

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Domestic Shipping Policy

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Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays unless otherwise specified. If we are experiencing a high volume of orders, shipments may be delayed by 1-2 business days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

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International Shipping Policy

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Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays unless otherwise specified. If we are experiencing a high volume of orders, shipments may be delayed by 1-2 business days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

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Shipping Rates & Delivery Estimates

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Shipping charges for your order will be calculated and displayed at checkout. Our default shipping courier is the USPS. 

Free Shipping (postage paid by SentWithCareUSA, LLC): 2 - 9 Business days

USPS Ground Shipping: 2 - 9 Business days

USPS Priority Mail: 1 - 3 Business days

USPS Priority Express Mail: 1 - 2 Business days

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*Overnight/Express delivery is only available for orders with delivery addresses within the continental United States.

If you are not entirely satisfied with your purchase, we're here to help.

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General returns are accepted within 7 days of the delivery date. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your items must be in the original packaging. 

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To return your product, please request an RMA via email to support@sentwithcareusa.com before you ship the item back. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund. Return to sender returns will be assessed a 20% restocking fee before issuing a refund. 

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If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Refunds will not be processed until the item has been returned and delivered to SentWithCareUSA, LLC.

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Gifts

For items marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

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To start your return process, please email support@sentwithcareusa.com or complete our contact form.